Keralty Card Frequently Asked Questions

1. Is Keralty Card an HMO card? 
Keralty Card is not an HMO card and is not intended to replace an HMO membership.
It is a direct Primary Care membership that lets you take charge of your health in partnership with all Keralty branches of Metro Manila: Keralty MegaClinic, Keralty Top Health, Keralty Festival and Keralty Gateway.

2. What is Primary Care? What’s in it for a member?
Primary care is the provision of integrated, accessible health care services by physicians and their health care teams who are accountable for addressing a large majority of personal health care needs, developing a sustained partnership with member, and practicing in the context of family and community.
The care is person-centered, team-based, community-aligned, and designed to achieve better health, better care, and lower costs.

3. At what age can a member register for the Keralty Card?
A client can be as young as 15 years old. There is no limit as to the age of a member from 15 years old and above.

4. I have a pre-existing condition. Can I still avail of the Keralty Card?
Absolutely! The Keralty Card is your tool in managing your health to move forward to a healthier you.

5. What do I get when I purchase a Keralty Kompak Card and how much will I pay?

At Php 1,199, you will be entitled to:
● Annual Physical Exam: Physical Exam, CBC, Urinalysis, Fecalysis, and X-ray
● Unlimited Primary Care Consultation visits
● 10% discount on Specialty Consultations
● 15% up to 20% discount on Laboratory and Diagnostic exams

6. What do I get when I purchase a Keralty Kompleto Card and how much will I pay?

At Php 2,288, you will be entitled to:
● Annual Physical Exam: Physical Exam, CBC, Urinalysis, Fecalysis, and X-ray
● Unlimited Primary Care Consultation visits
● Unlimited Primary Care Teleconsultations / Call-Me Doc Sessions
● One-time FREE Dental Check-up
● ONE TIME CHOICE OF FREE (any ONE) of the following:
Lifestyle checkup (Lipid Profile, FBS, and ECG);
OR Women’s health (breast ultrasound/mammogram)
OR Rapid Antigen COVID testing
● 10% discount on Specialty Consultations
● 15% up to 20% discount on Laboratory and Diagnostic exams
● 50% discount on Home Service Mobilization Fee

​​​​ 7. Can I substitute the APE to Pre-employment?
Yes, you may substitute the APE to Pre-employment examination covering the exact same services as described above. The Medical Certificate shall be not be included and shall be subject to applicable fees.

8. What is the Call-Me-Doc?
Call-Me Doc is an audio call service not intended for regular Primary Care consultation, but for follow-ups such as interpretation of lab results, instructions on medications, and others. This is in relation to an initial consultation done via face-to-face at Keralty Clinics or via Keralty Teleconsult.

9. Are the Teleconsult and Call-me Doc available 24 hrs?
The Teleconsult and Call-me Doc are available only during clinic hours.
For our clinic schedules, you may visit our facebook page https://www.facebook.com/KeraltyPhilippines

10. Upon registration and payment, when will I receive my Keralty Card?
Our team will create your personalized Keralty Card. It will be available at your chosen Primary Clinic 3-5 working days from the date of payment.

11. Does my Keralty Card expire?
Yes, the validity period of your Keralty Card is one year from the date of registration, not date of payment.

12. What do I do if I lose my Keralty Card?
You can call our Customer Care hotline or your Primary Clinic to request for a card replacement. A card replacement fee of Php 100 shall be collected. You will receive your card replacement with the same Keralty Card number 3-5 days after payment, but while waiting for the replacement, you can avail of the services.

13. If I don’t have my Keralty Card with me, can I still avail of the Services?
Yes. Upon registration, your details have already been stored in our database. All you need to do is present your valid ID for identification purposes.

14. Can I give the Keralty Card as a gift to my friends and relatives?
We encourage spreading good health. You are free to purchase the Keralty Card for your loved ones, subject to their approval in sharing their information as required by the DOH for medical records purposes and the Data Privacy Act.

15. Can I use my Keralty Card at any Keralty Clinics?
The Keralty Card benefits is applicable for the Keralty clinics in Metro Manila only.

16. How and when can I sign up?
You may sign up at any time online via www.keralty.com.ph or by visiting the nearest Keralty Clinic in your area.

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